FAQ

Order status — what each step means

1. Step 1

   Order Received

2. Step 2

   Verification in Progress

3. Step 3

   Payment Request Sent

4. Step 4

   Payment Confirmed

5. Step 5

   Processing

6. Step 6

   Shipped

7. Step 7

   Delivered

Common questions

Why do you verify every order?

To protect every customer. Personally reviewing each order lets us prevent fraudulent charges, confirm any custom name/number details, verify shipping information, and keep product quality consistent.

How does payment work?

After you place your order, our team reviews it and sends you secure payment instructions within 24 hours — by email or phone, whichever you selected at checkout. No payment is collected until you receive those instructions.

Which payment methods do you accept?

Visa, plus Payment Request via Email and Payment Request via Phone. Full instructions are included in the verification message you receive.

How long until my order ships?

Once payment is received, your order moves into production and shipping preparation immediately. Most orders are dispatched within 1–3 business days and arrive within 7–12 business days worldwide.

How can I check my order status?

Visit Order Tracking and enter your order reference and email. You'll see exactly which stage your order is in, and the tracking number once it ships.

Is my information safe?

Yes. We only collect what's needed to verify and ship your order, never share it, and never request payment details over insecure channels. Payment instructions are always sent through your chosen contact method.

Can I cancel or change my order during verification?

Absolutely — until payment is confirmed, your order is reserved but not finalized. Just reply to your confirmation email or contact support and we'll adjust or cancel it.

What about returns and refunds?

See our returns policy — most items can be returned within 30 days of delivery.